shop policy

Shop Policy - Kel Beauty Paris

 

At Kel Beauty Paris, we are committed to providing our customers with quality products and a pleasant shopping experience. Here are the main points of our store policy:

 

1. Quality of Products

All our products are carefully formulated, without sulfates, parabens or silicones, to guarantee their effectiveness and respect for your hair, your skin and your well-being.

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2. Orders

• Availability: Products available for sale are displayed in stock on our online store.

• Secure Payment: We offer several secure payment methods to ensure the confidentiality and security of your transactions.

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3. Delivery

• Delivery options: We offer home or collection point deliveries, with fast delivery times and transparent costs.

• Order tracking: Each customer receives a tracking number to know the delivery status of their package.

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4. Returns and Refunds

• Right of withdrawal: You have 14 days from receipt to return an unused product, in its original packaging.

• Return Conditions: Opened, damaged or used products cannot be returned, except in the case of a proven defect.

• Refund: Refunds are made within 14 days after validation of the return.

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5. Customer Service

Our customer service is at your disposal for any questions or assistance regarding your purchases, via our contact form or by email at kelbeauteparis@gmail.com

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6. Respect for Personal Data

Your data is protected in accordance with GDPR regulations. We use your information only to process your orders and improve your customer experience.

By choosing Kel Beauty Paris, you are choosing a brand committed to quality, customer satisfaction and respect for the environment. We thank you for your trust and remain at your disposal for any request.

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